shipping & handling
- All Koia orders are shipped via FedEx 1-2 Day Ground.
- Your product should arrive to your address cool to the touch. If you find your order did not arrive cool, please email us at firstname.lastname@example.org and a customer service representative will be happy to assist you.
- All orders are packed Monday-Wednesday from 7am-11am Central Time (excluding holidays). Please allow 1-2 days for your order to be processed and packed.
- Orders that are placed after 11am Central Time will be packed and shipped the following business day.
- If an order is placed Wednesday after 11am Central Time, the order will be packed and shipped the following week.
- You might be asking yourself why we only ship orders from Monday-Wednesday? Great question! To ensure product quality, orders are only shipped between Monday-Wednesday to avoid product being held up at FedEx shipping center over the weekend.
- We currently do not deliver to Colorado, Montana, and New Mexico. We do still have same-day deliver options available in select cities in these States.